Sometimes products need to be returned due to faults or other reasons. Please read the below information regarding our returns policy.
Your Rights under the New Zealand Consumer Law - Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Change of mind returns
Although not obligated to do so, at Jaycar Electronics we appreciate that you may have second thoughts about your purchases and will give a 'Change of Mind' refund if goods* purchased from one of our stores are returned within 7 days* (14 Days for online orders and mail orders). For 'Change of Mind' purchases, goods can only be accepted back for refund or exchange in "as sold" condition including undamaged original packaging, complete instruction books, manuals, accessories, etc. If freight expenses of any type have been incurred, these are not refundable. We regret that any cash, credit card or EFTPOS refunds over $250 must be refunded by cheque for security reasons. Jaycar does not provide credit notes. Your Sales Docket must accompany all returns. *Note: Refunds on 'Change of Mind' purchases do not apply to books, batteries, headphones, health products, semiconductors, computer software, all recordable media, some tools and non-multimeter test equipment (including cathode ray oscilloscopes), step-down transformers (240-100V), light globes, aerosols, constructed kits, wire purchased by the metre, some party lighting and associated products
How to return an item purchased online
Items purchased online can be returned to any Jaycar owned store providing the general returns conditions above are met. Please present your tax invoice, which you would have received to the email address you submitted at the time of placing your order as well as your delivery note that you received with your order package, in order for your return/refund to be processed in-store. If you cannot locate your tax invoice please contact us so we can organise for it to be resent. Refunds will be issued back onto the same credit card that was used to place the order.
Items purchased online can also be returned by mail at your own expense providing the general returns conditions above are met. Please contact our Customer Service Team on 0800 452 922 to obtain an RA (Return Authority). All Returns lodged through mail must have an RA number or the packaged will be refused and returned to sender. Returns may take up to 14 working days to process. We recommend sending your returns with tracking so you can see when it has been delivered. Jaycar is not responsible for lost packages. Refunds will be issued back onto the same credit card that was used to place the order. Please note Jaycar will not refund the original delivery fee unless products are determined to be faulty under the New Zealand Consumer Law.