TEMPORARY RETURNS UPDATE:
If your local store is temporarily closed or complying with contactless regulations for in-store shopping due to COVID-19 don’t stress! You can return your order in-store when restrictions have eased, or you can return them via our returns department. Please contact our customer service team for a returns authority and address.
Sometimes products need to be returned due to faults or other reasons. Please read the below information regarding our returns policy.
Your Rights under the New Zealand Consumer Law - Our goods come with guarantees that cannot be excluded under the New Zealand Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Change of mind returns
If for any reason you are not satisfied with your purchase, return the goods to us within 7 days* (14 Days for mail order and internet customers) and we will offer you an exchange or refund. Goods must be unmarked and in original condition with original instructions and packaging. All sales dockets must be included. Refunds over the value of $999 are processed by Head Office with funds returned via EFT. To do this, customers must provide bank account details and photo identification, e.g. Driver's License, must be sighted by store staff. If a customer does not wish to provide Bank Account details, Head Office will provide a cheque refund - photo ID, e.g. Driver's License, must be sighted. If freight expenses of any type have been incurred, these are not refundable.
* Note: Refunds on "Change of Mind" purchases do not apply to books, light globes, batteries, aerosols, headphones, health products, semiconductors, computer software, all recordable media, some tools and non-multimeter test equipment including oscilloscopes, step-down transformers (240-100V), constructed kits, wire purchased by the metre, petrol generators, some party lighting and associated products.
How to return an item purchased online
Items purchased online can be returned to any Jaycar owned store providing the general returns conditions above are met. Please present your tax invoice, which you would have received to the email address you submitted at the time of placing your order as well as your delivery note that you received with your order package, in order for your return/refund to be processed in-store. If you cannot locate your tax invoice please contact us so we can organise for it to be resent. Refunds will be issued back onto the same credit card that was used to place the order.
Items purchased online can also be returned by mail at your own expense providing the general returns conditions above are met. Logged in website customers can go to their "My Account" page select order history, locate the order the product was from then select the item, quantity and add a reason for the return. Once submitted the customer will receive a confirmation email then once approved by our returns department a RA number will be emailed for the customer to complete the return.
As a "Guest" you will need to contact our Customer Service Team on 0800 452 922 to obtain an RA (Return Authority). All Returns lodged through mail must have an RA number or the package will be refused and returned to sender. Returns may take up to 14 working days to process. We recommend sending your returns with tracking so you can see when it has been delivered. Jaycar is not responsible for lost packages. Refunds will be issued back onto the same credit card that was used to place the order. Please note Jaycar will not refund the original delivery fee unless products are determined to be faulty under the New Zealand Consumer Law.