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Returns

Sometimes products need to be returned due to faults or other reasons. Please read the below information regarding our returns policy.

Your Rights under the New Zealand Consumer Law - Our goods come with guarantees that cannot be excluded under the New Zealand Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Change of mind returns - Temporarily Suspended

Due to the nature of infection, our normal “change of mind” return policy has been suspended until the epidemic is over. Goods will be accepted back only if genuinely faulty and as per your rights under the New Zealand Consumer Law. We apologise for the inconvenience but it is in the interest of everybody’s health. Effective: 31st March, 2020

How to return an item purchased online

Items purchased online can be returned to any Jaycar owned store providing the general returns conditions above are met. Please present your tax invoice, which you would have received to the email address you submitted at the time of placing your order as well as your delivery note that you received with your order package, in order for your return/refund to be processed in-store. If you cannot locate your tax invoice please contact us so we can organise for it to be resent. Refunds will be issued back onto the same credit card that was used to place the order.

Items purchased online can also be returned by mail at your own expense providing the general returns conditions above are met. Please contact our Customer Service Team on 0800 452 922 to obtain an RA (Return Authority). All Returns lodged through mail must have an RA number or the package will be refused and returned to sender. Returns may take up to 14 working days to process. We recommend sending your returns with tracking so you can see when it has been delivered. Jaycar is not responsible for lost packages. Refunds will be issued back onto the same credit card that was used to place the order. Please note Jaycar will not refund the original delivery fee unless products are determined to be faulty under the New Zealand Consumer Law.